Return Policy All items in our collection may be returned for a refund (less shipping/handling charges, RUSH delivery charges if applicable and a 25% customization fee) except earrings. Earrings cannot be returned for sanitary purposes. You must follow the return policy to receive a refund. What is the 25% Customization Fee For? The 25% customization fee is for the materials used to create your custom jewelry piece that cannot be reused again (ie., head pins, wires, etc.). This customization fee also includes a very small portion for the time it takes to create your order. Return Procedure: Email info@bonitaj.com within 7 days of receiving the item(s) to notify us of your return. (Orders for weddings, proms and other events cannot be returned after the date of the event under any circumstances.) Return shipment to BonitaJ.com within 10 days of receiving your item(s). Returning Policy for Jewelry Sets: If you purchase a jewelry set that includes earrings and you want to return the jewelry set, you can return everything EXCEPT for the earrings. The actual list price of the earrings will be deducted from your return amount. A 25% customization fee will still apply to all other jewelry pieces in the order. Should you leave the earrings in the return package and ship them to BonitaJ.com - BonitaJ.com will ship only the earrings back to you and deduct the shipping charges from your refund. BonitaJ.com cannot be held responsible for any shipped orders that are damaged, lost or not correctly delivered due to the US Postal services mistakes, weather, etc. |