Frequently Asked Questions
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How Long Does My Jewelry Order Take To Make & Ship Out?
Every piece of bridal and bridesmaid jewelry is handmade custom to your order specifications as each order is placed. Orders take about 7 - 10 days to make and are shipped out as soon as they are completed. Our standard delivery time from the date the order is placed to the date the order is received in the mail is about 14 - 21 days. Our Priority Mail delivery time is 7 – 14 days from the date you order your jewelry. Our Rush Delivery Service time is 7 days or less from the date you order your jewelry. If you need to place a rush on your order, you can do so during the checkout process.
What Payment Methods do you Accept?
BonitaJ.com accepts Visa, MasterCard, Discover, American Express, Money Orders and Personal Checks. Should you decide to pay using a personal check or money order, your order will not begin to be processed until the payment has cleared. The mailing address for all checks and money orders is:
BonitaJ.com
840 West Circle Drive
Vestal, NY 13850
Privacy Policy?
BonitaJ.com keeps all of your information private. None of your personal information, including email, is ever sold or distributed to any other person or company - that is guaranteed.
Secure Shopping
Our shopping cart uses 128 bit encryption, so all of your credit card information is completely safe.
Can I receive color samples?
BonitaJ.com offers completely FREE pearl and crystal color samples. We encourage all of our customers to order color samples if you are unsure of what specific color would make the best fit for your special occasion. We want you to love your jewelry when you receive it - and making sure it matches is the most important factor.
When you take the time to order FREE color samples from BonitaJ.com you will receive a coupon for 10% off your next order! This coupon will be mailed with your color samples via US Standard Mail. Should you need your color samples faster - you can upgrade the shipping selection during the checkout process. There is no fee for the samples or to ship them via Standard US Mail.
So, browse through our color selections and add any samples to your shopping cart that you would like to see and within 2 - 3 weeks you will have your color samples & a 10% off coupon - valid for online orders only. Click Here to see Color Samples.
Do you provide Gift Wrapping?
Each and every piece of jewelry arrives in a white box, wrapped with ribbon to keep your jewelry safe and ready to give or receive.
Do you offer discounts for larger orders?
BonitaJ.com offers volume pricing - which means - the more you purchase the more you save. Each product lists the savings you will receive based on the number of that product you purchase.
Do you ship Internationally?
Yes. During the checkout process you will are able to select your shipping destination from a drop down menu under the shipping information.
How can I place my order?
You can place your order online, over the telephone or by mailing your order to the contact information below.
Website: http://www.BonitaJ.com
Toll Free: 888-430-2623
Mailing Address: 840 W Circle Drive, Vestal, NY 13850
How do I measure for Bracelets & Necklaces?
To measure yourself for bracelets and necklaces, either take a piece of jewelry you already like the length of and measure it, or take a piece of thread or string and wrap it around your neck or wrist, then measure that length. Remember for the bracelet length that you want to add a little bit so the bracelet is not tight on your wrist.
What does Earring Style Mean on the product page?
The earring style is the type of earring you would like for your jewelry order. Click Here to see different earring styles.
What is your Return Policy?
All items in our collection may be returned for a refund (less shipping/handling charges and RUSH delivery charges if applicable and a 25% customization fee) except earrings. Earrings are not returnable for sanitary reasons. You must follow the return policy to receive a refund.
What is the 25% Customization Fee For? The 25% customization fee is for the materials used to create your custom jewelry piece that cannot be reused again (ie., head pins, wires, etc.). This customization fee also includes a very small portion for the time it takes to create your order.
Return Procedure: Email info@bonitaj.com within 7 days of receiving the item(s) to notify us of your return. (Orders for weddings, proms and other events cannot be returned after the date of the event under any circumstances.) Return shipment to BonitaJ.com within 10 days of receiving your item(s).
Returning Policy for Jewelry Sets: If you purchase a jewelry set that includes earrings and you want to return the jewelry set, you can return everything EXCEPT for the earrings. The actual list price of the earrings will be deducted from your return amount. A 25% customization fee will still apply to all other jewelry pieces in the order. Should you leave the earrings in the return package and ship them to BonitaJ.com - BonitaJ.com will ship only the earrings back to you and deduct the shipping charges from your refund.
BonitaJ.com cannot be held responsible for any shipped orders that are damaged, lost or not correctly delivered due to the US Postal services mistakes, weather, etc.
Is BonitaJ.com jewelry manufactured or handmade?
All of BonitaJ.com's bridal, bridesmaid and flowergirl jewely is handmade. Each and every order is custom made with your specifications as the order is received.
With the Swarovski Crystal Colors - What is the difference between an AB, AB 2 crystal and a regular crystal?
The Swarovski crystals that have AB after them mean that they are the same color as the original swarovski color, but this version has a rainbow shimmery effect to them. The crystal color options with the AB 2 after them means that they have a definite rainbow shimmer to them that is very pronounced. When the light hits these AB crystals, multiple rainbow colors come out.
I'm Looking at a Product & My Crystal Color Option is not available - Why Not?
BonitaJ.com uses Swarovski brand crystals. Swarovski offers a multitude of color choices, but they vary from the size of the bead and the shape. We carry all colors offered by the Swarovski brand in all shapes and size beads. If you do not see the color choice you want in the drop down menu of a specific product - that means Swarovski does not make that color choice in that size or shape bead.
I've received my order and my Necklace/Bracelet is too Long/Short - What can I do?
If you've received your order and it just doesn't fit - you have options! BonitaJ.com will lengthen or shorten your bracelet/necklace for a small fee and a Re-Ship fee. You must let us know about the size issue within 7 days of receiving your order. Please call or email us (888-430-2623 or info@bonitaj.com) letting us know your order number, the product you need fixed - and the new size that you would like, as well as when you will need your items shipped back by. Depending upon how quickly you need your items returned - the Re-ship fee varies. We will email or call you back with the re-ship fee cost as well as the cost to resize your purchased items. Please ship back your jewelry in the white boxes they were sent to you in - as this will protect your jewelry from damage. Ship your package back to the address on the label from your jewelry boxe(s).
Do you offer Wholesale or Dropshipping to Salons, Boutiques, Bridal Stores & Online Stores?
Yes. Please see our Wholesale Page for full information.
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